PRIVACY POLICY
Last updated 9.16.2025
Home Hero Appliance Repair, LLC operates the website www.homeheroappliancerepair.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site.
By using the Site, you accept the practices described in this Privacy Policy.
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### 1. Information We Collect
We may collect the following types of personal information:
- **Information you provide directly:** name, email address, contact information, any user‑submitted content, etc.
- **Information automatically collected:** device information (browser, operating system), IP address, usage data (pages visited, time spent, referring/exit pages), cookies and similar tracking technologies.
- **Third‑party sources:** If you interact with third‑party services, social media, or APIs that link to our Site, they may provide us with information about you.
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### 2. How We Use Your Information
We use collected information for purposes such as:
- To provide, operate, maintain, and improve the Site
- To respond to your requests, inquiries, or support needs
- To send you updates, newsletters, or other communications (if you’ve opted in)
- To personalize your experience
- To analyze usage and trends
- To ensure security and prevent fraud or abuse
- To comply with legal obligations
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### 3. Cookies & Tracking Technologies
We use cookies and similar technologies (e.g. local storage, web beacons) to:
- Remember your preferences
- Analyze usage of the Site
- Provide tailored content
- Manage security
You can control cookies through your browser settings. If you disable cookies, parts of the Site may not function properly.
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### 4. Sharing & Disclosure of Information
We may share your information with:
- Service providers, contractors, or vendors who perform services on our behalf
- Third‑party analytics or advertising partners
- Legal and regulatory authorities when required by law or to protect our legal rights
- Affiliates or during business transfers (e.g. mergers, acquisitions)
We do *not* sell your personal information, unless we explicitly state and give you the ability to opt out.
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### 5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
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### 6. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Access: Request a copy of your data we hold
- Correction: Have inaccurate or incomplete data corrected
- Deletion: Request deletion of your personal data
- Opt‑out: of certain uses (e.g. marketing, tracking)
- Data portability: receive your data in a structured, commonly used, machine‑readable format
To exercise any of these rights, contact us at richardc@homeheroappliancerepair.com.
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### 7. International Transfers
If we transfer your data outside your country (or the country where those laws apply), we will ensure appropriate safeguards are in place.
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### 8. Security
We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.
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### 9. Children’s Privacy
Our Site is not intended for individuals under the age of [13/16 as applies]. We do not knowingly collect personal information from children. If we discover we have inadvertently received personal information from a child, we delete it as soon as possible.
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### 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. We will notify you of substantial changes, e.g. via a notice on the Site or by email.
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### 11. Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us at:
Home Hero Appliance Repair, LLC
Thornton, CO
richardc@homeheroappliancerepair.com